Setting up Papercups for live chat – Emovart Docs

Papercups is an open-source live chat platform — a lightweight alternative to the big-name chat tools that you can even self-host. With the integration enabled, the Papercups chat bubble loads on every page of your help center, and the Contact button opens the conversation window.

Locating the Config Code

Unlike most providers, Papercups isn't identified by a single ID. Emovart instead needs the small config code that names your account, token, and inbox.

Switch to the HTML tab of the installation instructions to reveal the embed snippet for your account.

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You don't need the whole snippet — only the object assigned to config inside it.

The snippet Papercups shows you looks roughly like this:

<script>
  window.Papercups = {
    config: {
      token: "d3f9c1e2-6a41-4c8e-9f27-0b5a8c114abc",
      inbox: "7e2b90aa-51c3-4f0d-8d4e-2f1c33e97def",
      baseUrl: "https://app.papercups.io"
    }
  };
</script>
<script src="https://app.papercups.io/widget.js" defer></script>

From that snippet, copy just the config object — this is the part you'll paste into Emovart:

{
  token: "d3f9c1e2-6a41-4c8e-9f27-0b5a8c114abc",
  inbox: "7e2b90aa-51c3-4f0d-8d4e-2f1c33e97def",
  baseUrl: "https://app.papercups.io"
}

Open Settings → Help Centers → Integrations, choose Papercups as your contact provider, paste the config code, and save. Reload your help center and the chat bubble appears in the corner.

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Make sure the pasted code is valid — every value wrapped in quotes, commas in place, no trailing characters. A malformed config object is by far the most common reason the chat bubble doesn't show up.